HOTEL INTERNET SOLUTION

We have helped dreams come true for thousands of hotels over the last 20 years : from small motels to big brands

DOWNLOAD FREE TRIAL

HOTEL INTERNET SOLUTION

We have helped dreams come true for thousands of hotels over the last 20 years : from small motels to big brands

DOWNLOAD FREE TRIAL

Hotel Internet Services

According to Hotels.com report and our own experience, free Wi-Fi is the most valued hotel amenity.

However, even if wi-fi is present, its implementation fails in many cases. An unreliable hotel Internet connection, a weak signal, or slow speeds are just some of the problems that guests have experienced.

These problems affected their satisfaction and an overall Hotel review rating.

To help hoteliers, we’ve developed several products that solve problems:

HotSpot Software: Easily control WiFi with industry leading software
Cloud WiFi : cloud hosted WiFi management
Kiosk Software : interactive wayfinding, promotions, excursions
Trip Advisor Booster : increase hotel rating

What amenities are deciding factors when choosing your hotel?

While free Wi-Fi is a must for both business and leisure travelers, people on work trips seem to hold this amenity on a higher pedestal. 53% of guests also wish free Wi-Fi was a standard amenity across all hotels.

How can you improve Hotel Internet?

Provide free Hotel Internet and paid tiered plans to monetize on high-speed Internet access
Integrate with PMS (Opera, Protel, IDS…) to simplify and automate guest login with name and room number
Show video ads on splash pages in exchange for complimentary Internet access. Promote services like SPA and restaurants
Allow guests to use multiple devices (laptops, tablets, smart phones) under the same shared account
Create different splash (login) pages for lobby, restaurant, rooms, and combine free and paid access
Easily create prepaid accounts or voucher tickets for walk-in guests
Limit connections with number of devices, daily limits on download, time, data
Protect from potential criminal activity by tracking guest web activity
Monitor Hotel Interent APs and get instant notifications in case of malfunction
Isolate guest devices to prevent multiple devices communicating and malicious attacks

How Hotel Internet software Works:

HotSpot Software Features

Control smartphones, tablets, laptops
Manage bandwidth, download and upload
No network changes, use your own WiFi hardware
Customize login pages for WiFi locations
Collect customer satisfaction surveys
Provide coupons for completed surveys
Improve rank on TripAdvisor, Yelp etc
API: Integrate with third-party software
Website, MAC and IP whitelist
Social login: Facebook,Twitter,LinkedIn,Google,VK
Collect customer data for marketing

URL filtering and logging of visited websites
Internet plans per location
Decrease speed for expired users
Language editor with auto-language selection
Set employee’s account access level
Get real-time statistics and usage reports
Watch online activity per customer
Block websites with 2.5M domain web filter
Manage multiple hotel internet locations
Active Directory Integration

More than 50 customizable HotSpot themes
Create users or tickets with custom Internet plans
Hotel PMS Interface to Opera, IDS, and 20+ more
Accept credit cards & keep 100% profits
Web self-care Customer Portal
Access Point & Device Monitoring
Automatic Emails for marketing
Speed boost for off-peak hours
Print your own WiFi voucher tickets
Internet Sharing (NAT) for all devices
Auto-login users to increase ease of use

Improve the TripAdvisor rating of your Hotel

Collect surveys and reviews from your guests and use it to improve your hotel’s TripAdvisor rating. Our system collects guest opinions when they are the most motivated to provide a positive review. Such a positive review is stored in the system for a followup, upon a guest check-out. We’ll automatically remind a guest about the good time he spent and suggest posting the review in TripAdvisor. This method increases the TripAdvisor hotel rating.

In addition, it prevents customer dissatisfaction by informing a manager of negative comments or complaints. If your guest complains in a survey, you will have a chance to correct the problem immediately and improve guest experience.

BENEFITS

Increased guest satisfaction

Variety of login methods, suitable for multiple guests’s devices, will make your guests happy. You can rest assured that their Internet access is well controlled

Customer Surveys

Collect surveys while guests are still in the hotel. Resolve complains, and motivate guests to post positive comments to review websites like Trip Advisor