CUSTOMER ENGAGEMENT PLATFORM
Collect leads, manage contacts, send campaigns, and handle customer conversations from one dashboard
START FREE TRIAL
What is Engage?
Antamedia Engage is a cloud-based customer engagement platform for collecting leads, managing contacts, sending targeted campaigns, and organizing customer communication from one dashboard.
It helps businesses turn guest interactions, website forms, live chat conversations, and imported contact lists into structured customer records that are ready for follow-up.
Engage gives your team one place to see contacts, leads, segments, campaigns, tasks, conversations, delivery settings, and customer activity.
Instead of working with scattered spreadsheets, separate inboxes, and disconnected tools, your team can organize audiences, send relevant messages, and follow up with better context.
Whether contacts come from WiFi Hotspot, Digital Guide, Live Chat, imports or integrations, Engage keeps communication organized and easier to act on.
Turn Contacts Into Real Customer Engagement
Engage is built for businesses that want to do more than collect contact details.
You can capture leads with Smart Forms, organize people into lists and segments, send broadcast or sequence campaigns, manage replies in Unibox, and continue conversations through Live Chat.
Every module is designed to help your team understand who the customer is, what they need, and what should happen next.
Contacts, Leads, Lists, and Segments
Keep customer data organized from the first interaction.
Engage lets you manage contacts and leads, import records from CSV files, create reusable lists, and build dynamic segments for targeted communication.
Use leads for new prospects, contacts for qualified customer records, lists for fixed audiences, and segments for smart targeting based on status, source, activity, or customer profile.
Campaigns and Automated Sequences
Create broadcast campaigns for newsletters, promotions, service updates, and announcements.
For longer follow-up workflows, use automated sequences with multiple steps, message variants, and controlled sending windows.
Engage helps your team send the right message to the right audience without losing control over timing, status, or delivery.
Follow-Up Tasks for Your Team
Engage includes task management so important follow-ups do not get lost.
Create tasks, assign them to operators, set due dates, add priorities, write notes, and enable reminders.
Tasks help sales, support, marketing, and front desk teams stay aligned on what needs attention.
Who is Antamedia Engage For?
Smart Forms for Lead Capture
Create simple online forms that collect the information your team actually needs.
Smart Forms can capture leads, create contacts, qualify visitors, assign tags, and prepare audiences for future campaigns.
The guided AI form builder helps you create focused forms faster by suggesting fields, steps, tags, and form structure based on your goal.
Live Chat and Shared Inbox
Engage keeps customer conversations close to the customer record.
Live Chat lets your team answer website visitors in real time, while Unibox brings mailbox conversations into one shared workspace.
Operators can review messages, reply from the same screen, add notes, and continue follow-up without switching between tools.
Antamedia Engage Features
Customer Context in One Place
Engage helps your team understand the full customer picture.
Contacts, leads, campaigns, conversations, tasks, forms, and engagement activity are connected inside one platform, so every follow-up starts with better context.
This makes it easier to know who the customer is, what they asked for, which campaign they received, and what action should happen next.
Built-In Delivery Management
Engage includes delivery tools for configuring mailboxes, connecting sending providers, managing suppression lists, checking domain authentication, and monitoring sender reputation.
You can connect providers such as SMTP, Amazon SES, SendGrid, Gmail OAuth, Outlook OAuth, WhatsApp providers, and SMS providers.
Email warmup, sending limits, delays, unsubscribe settings, and domain health checks help improve reliability before larger outreach campaigns.
Integration and Scalability
Engage can be used as a standalone customer engagement platform or as part of the wider Antamedia Platform.
It can work with WiFi Hotspot, Digital Guide, Cafe & Kiosk, Live Chat, external mailboxes, sending providers, WhatsApp providers, SMS providers, and imported customer data.
As your business grows, Engage can support larger contact databases, more operators, multiple communication channels, segmented campaigns, and team-based follow-up workflows.
Antamedia Engage FAQ
Antamedia Engage is a cloud-based customer engagement platform for collecting leads, managing contacts, creating segments, sending campaigns, using live chat, managing shared inbox conversations, assigning tasks, and organizing customer follow-up from one dashboard.
Engage can be used to organize customer records, send email and WhatsApp messages, create campaigns, segment contacts, assign tasks, track communication history and manage follow-ups.
Yes. Engage can work with Antamedia WiFi Hotspot so guest login data, consent, activity and communication history can become part of a customer profile for future follow-up and campaigns.
Yes. Engage supports email and WhatsApp communication through supported providers, allowing teams to send targeted messages, service updates, offers and follow-ups from the dashboard.
Yes. Hotels, cafés, airports, coworking spaces, restaurants and public venues can use Engage to communicate with guests, organize contact data, send campaigns and manage customer follow-ups.
No. Engage can be used as a standalone customer engagement platform, but it becomes more powerful when connected with WiFi Hotspot, Digital Guide, Cafe & Kiosk and Live Chat.
Some of our customers
