ANTAMEDIA CHAT
Customer support Chat for your website and guest WiFi
Why teams add Antamedia Chat
Real-time assistance replace phone calls and email wait times.
One support console brings front desk, sales, and tech support together so anyone available can assist.
Every chat becomes a CRM contact with history, tags, and notes (Antamedia CRM required). One widget covers your website and captive portals – you decide where it appears.
Brand it with your logo, colors, and greeting messages.
No credit card required. Zero-risk free trial.
Branded chat
Your colors, logo, and greeting load immediately
Multi admin console
Serve more people at once with unread markers, assignments, and handoff
Saved in CRM
One click adds the person to CRM; transcripts live on the contact timeline
Pre-chat capture
Ask for name and email before the first message to match visitors to existing records
File uploads
Users attach screenshots or documents. Operators open them directly from the thread
Made for WiFi
Add the chat to captive portals so guests can reach you even before they log in
What your team sees (Admin)
Reply in real time without page refresh and hand off conversations when needed.
Visitor profile with name, email, phone, device, browser, IP and last page
One click Insert into CRM
Notes tab for internal comments
New message indicators with optional sound prompts
Customer view
Visitors enter their name, email, and phone, then connect instantly with an operator
Chat and share images, videos, PDF
Image lightbox preview
Transcripts attached to the contact timeline
Message alerts with sound
How it works?
Use cases
Hotel
Guests get help in seconds instead of calling the desk or waiting on email. Front desk and IT reply from one shared support console. Every chat attaches to the guest’s CRM profile. Use the same branded widget on your website and WiFi splash page to assist before and after login
Retail
Shoppers get instant answers without phoning the store or filling forms. Sales and tech support assist from one shared console. Chats become CRM contacts with purchase context and tags. Place one branded widget on your site and in-store WiFi for a consistent experience
Conference / Events
Attendees get help in seconds on your event site and venue WiFi splash page. Staff and IT reply from one shared console, and every chat saves to the attendee’s CRM profile. Make every corridor a help desk, and every chat a lead
Campus IT support
Students and visitors get support instantly. Student services and IT use one shared console to help from anywhere. Each chat is logged to the CRM with full history. Make wayfinding and login help as quick as a tap
Clinic / Hospital
Patients and visitors get quick answers on your site or guest WiFi before and after check-in. Reception and IT assist from one shared console; conversations attach to CRM with history and notes. Turn “Where do I go?” into calm, guided arrivals
Hospitality upsell and concierge
Guests book upgrades, spa, and dining in seconds without calling the desk. Front desk and concierge share one console; each chat enriches the guest’s CRM profile with preferences and tags. Make curiosity your highest-converting amenity
Specs at a glance
Runs on websites, portals, and captive pages
Many admin logins with a shared operator console
Visitor profile shows device, browser, IP…
One click Insert into CRM with transcript and notes
Conversations attached to contacts for accountability
Pre-chat capture for name and email
File uploads inside the conversation
Theme memory for instant brand colors
Security & privacy
Consent‑based pre‑chat fields
Role‑based access for admins
Frequently Asked Questions
Yes. Antamedia CRM is required. Every conversation creates or attaches to a CRM contact so your team keeps full history, tags, notes, and follow‑ups
Yes. Use one script/site ID. The widget keeps your brand theme and runs on both pages, including pre‑login captive portals when allowed by your network settings
Multiple admins can work simultaneously in the shared console with unread markers, assignments, and handoff. Seat limits depend on your plan
Yes. Add a pre‑chat form (name and/or email). The form is consent‑based and the data is stored on the CRM contact
Yes. Guests can upload common formats (images, PDFs). Files display inline so operators resolve issues faster; attachments are saved on the contact timeline
Every thread is automatically attached to the contact in CRM with full transcript, timestamps, tags, and operator notes. You can search by person, tag, or keyword
Yes. The script loads asynchronously and is lightweight for mobile. Theme memory avoids flicker and keeps brand colors consistent
Some of our customers
