By upgrading to Enterprise Support your support requests will be given priority over the other customers who are using other support levels. You will get help using Email, phone, tickets, live chat, and knowledge base, and you will be given an exclusive priority support email address that has been staffed especially for you. If you email during normal business hours, we guarantee that you will be responded to by a qualified Premium Support technician or a developer normally within 30 minutes or less. Limited after hours and weekend/holiday support will be provided, but not on a guaranteed basis.
At the time of purchase you can extend the standard three-month maintenance to one year and upgrade the level of support you receive. One year of maintenance entitles you to a free upgrade the next major version if it is released within 1 year since the moment you purchased your license. Maintenance applies to all software editions.
Remote Desktop support and remote configuration have been included with Enterprise Support. You can request up to 5 support incidents per month, included in the price. Antamedia experienced engineers will remotely connect to your computer, install and configure software you need. We’ll suggest the best practices for maximum performance, perform routine checkup or maintain database upon request.
With Enterprise support you will have access to the night builds and quick fixes. A number of minor modifications, which fits into a reasonable development time, will be provided free of charge with the approval of developers and our management. If you need a major feature to be developed or a larger modification, we will grant 50% discount on our official development prices.